Friday 16 July 2021 7:15 AM UTC
LONDON July 13: British Airways is urging travellers to consider dropping off their luggage the day before flying after chaotic scenes at Heathrow Airport due to staff shortages.
The UK’s flagship carrier is sending reminders to customers that the airport’s Terminal 5 will be ‘busy’ and that they may want to check-in their bags the night before they fly.
The message being sent by text and email to customers reads: ‘The airport will be busy when you fly.
‘To save time and avoid long queues, you can check in your bag the day before you fly from 16:00 – 21:00 at London Heathrow T5.
‘You can also check-in hand baggage free of charge.’
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