Tuesday 30 April 2019 2:10 AM UTC
LONDON April 30: Sainsbury’s has opened the UK’s first store in the UK with no tills. The shop in Holborn Circus, central London, will see shoppers scanning goods as they go around the shop and paying using an app on their phones.
It has been experimenting with the technology since August and is now rolling it out to the first stores.
Most transactions at the convenience store are currently cashless, with workers shopping on the move leading the 82 per cent of transactions using digital payments.
Paying with cash is still an option and there will be a helpdesk designed to help anyone struggling with the tech.
It is hoped it will speed up shopping for both the company and the customer and reduce the time spent queuing and in-store.
Plans to roll it out to other areas of the UK are on hold until customer feedback reveals if it was a success.
The app, called SmartShop Scan, Pay & Go, requires people to scan groceries, pay through the app and scan a QR code before leaving.
Sainsbury’s Group Chief Digital Officer, Clodagh Moriarty, said: ‘We know our customers value their time and many want to shop as quickly as possible – technology is key to that.
‘This is an experiment rather than a new format for us – it hasn’t been done in the UK before and we’re really excited to understand how our customers respond to the app experience.
HOW WILL SAINSBURY’S NO TILL SYSTEM WORK?
Shoppers will need to download an app, called SmartShop Scan, Pay & Go.
People will scan the barcode of the items they want to buy.
They are then able to pay through the app via their card, or Apple/Google Pay.
Customers scan a QR code before leaving to confirm payment.
Users need to download an app and link it to a Nectar loyalty card.
‘We’ll be with our customers and colleagues all the way over the coming months, iterating continuously based on their feedback before we decide if, how and where we make this experience more widely available.’
The supermarket trialled the technology in 2018 and it is currently active in eight London branches.
Users need to download an app and link it to a Nectar loyalty card. Sainsbury’s has previously denied the scheme had been devised as a means to cut down on staff when it was first unveiled.
‘No one will lose their jobs, absolutely not. The power of this is combining people and technology,’ said Clodagh Moriarty, Sainsbury’s chief digital officer.
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