19-Jun-2018
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Visa apologises after system failure causing card payment chaos across Europe

LONDON June 2: Visa has apologised apologises after a system failure caused card payment chaos across Europe.
 
The firm blamed 'hardware failure' and insisted its service is now 'close to normal levels'.
It meant some Visa card payments were failing in the UK and elsewhere in Europe, the company confirmed. 
 
The extent of the disruption is currently unclear but customers have been complaining on Twitter about denied payments.
 
Visa News Europe Tweeted at about 5pm: 'We are currently experiencing a service disruption which is preventing some Visa transactions in Europe from being processed. We are investigating the cause and working as quickly as possible to resolve the situation. We will keep you updated.'  
 
The firm believes people are still able to use the same cards to take cash out of machines as an alternative method of payment. 
 
Finance experts Payment Sense said at 6.30pm the problem is slowly being fixed and some cards have begun to work again. Contactless payments are the most likely method of card payment to get through. 
 
A Visa spokesman said the problem is not related to customers' cards or accounts, but that there is a glitch in the authorisation process on the merchant's side.
 
A Transport for London spokesperson has confirmed that people will still be able to use affected cards to travel on the capital's buses, trains, Tubes, DLR and Overground services.